Refund Policy

1. General rule

Because of the nature of digital goods and cryptocurrency payments, all sales are final. When you click “Reveal key” and accept the notice shown, the key is considered delivered and you waive any right of return, refund or withdrawal for that unit.

Revealing a key is voluntary: you can do it whenever you like. We recommend revealing it when you are about to use it.

2. Before revealing

If your order is still unpaid, you can cancel it from the order page.

If you have already paid but have not revealed the key, you may request a refund by writing to support@zonakeys.com within 3 days of the payment being confirmed; after that period requests are not accepted and, if you have not revealed the key, it is deemed delivered for all purposes. We review each request case by case. If approved, you choose between store balance (recommended: 100% of the amount, no deductions) or a refund to an external wallet, with the deductions in section 6.

A price drop or a sale after your purchase does not entitle you to a refund or a price difference.

3. Keys defective from the start

Only if you show that the delivered key was defective from the start (already redeemed, invalid, or rejected by the official platform when correctly activated) do we offer support and, where applicable, a replacement with another key for the same product.

To claim: write to support@zonakeys.com within 48 hours after revealing the key (if you have not revealed it, the period starts 3 days after the payment is confirmed, when it is deemed delivered), stating your order number and attaching a screenshot of the error shown by the official platform.

If we have no stock to replace it, or if the fault lies with our platform or the supplier, we will refund that unit in full, without deducting any fees (section 6).

Limited-validity products: when a product listing states that it must be redeemed within a specific time (for example, a link or key that expires within a few hours), that time limit, counted from the moment of purchase, prevails and replaces the periods above. You must redeem it within the stated time; after that the product expires and is not eligible for claims, replacement or refund. Before paying we will ask you to expressly accept this notice, and we will remind you when you reveal the key.

4. Products not delivered

If we cannot deliver a paid product (for example, due to lack of stock or because a pre-order is cancelled), we will not keep the amount for that unit: we will refund it in full, without deducting fees, or credit it as store balance, as you prefer.

5. What is not covered

No refunds for: change of mind; revealed keys that work; incompatibility with your device, region, account or system requirements after you confirmed the key works in your region; keys you redeemed, shared or gifted; later price drops; or account sanctions or bans imposed by the official platform.

You choose the key's region on the product page before paying, and it is your responsibility to check that it is compatible with your account and device. Once the key has been delivered, there is no refund for region incompatibility.

6. How refunds are paid

Refund as store balance (recommended): you receive 100% of the amount paid in your internal balance, with no deductions, available immediately for future purchases.

Refund to an external wallet (cryptocurrency), for returns due to change of mind or buyer error that meet the requirement of the key not having been revealed: it is sent in the same currency and network as the payment, minus the payment gateway fees and the network transaction costs needed to process the transfer.

Errors on our platform, keys defective from the start and products not delivered: the refund is in full, including to an external wallet; we bear 100% of the fees and transaction costs.

Blockchain transactions are irreversible: you are responsible for providing a correct address.

7. Your consumer rights

This policy does not affect the non-waivable rights that the law of your country grants you as a consumer. If you live somewhere the law requires additional conditions for the supply of digital content, we will apply them to the extent required.

8. Contact

support@zonakeys.com · Zonakeys